This two-step approach to managing e-commerce returns lets retailers to get ahead of returns in a way that’s cost-effective and appealing to shoppers.
Retailers as Platforms
The retailer of the future will give shoppers a connected ecosystem that goes beyond products into related services across your category.
Data isn’t just for marketing and loyalty anymore. With the right strategy and tools, retailers can create lucrative partnerships with suppliers and other complementary brands.
What makes physical retail different from e-commerce? For shoppers, it’s human interactions—and a desire for speed, convenience and discovery.