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2022 Guide to Next
The Trends and Insights That Matter in 2022

It’s time to start planning for what’s next. As another year of unknowns draws near, businesses must continue to rally around the one constant: rising customer expectations. The key question is which trends deserve your focus as you strive for transformational growth.

Find your industry below to find out.

  • Retail: Thriving on Digital

    Retailers have been forced to meet basic customer expectations for frictionless digital and physical experiences. 2022 is all about ensuring that these offerings are as good for business as they are for the customer.

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    Banking: Regaining Strength

    With expected improvements in the global economy and new, more solvent audiences to target, digital banking will accelerate–and so will customer expectations. In 2022, banks must ensure they're ready to deliver, seamlessly.

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    Consumer Products: Renewed Optimism

    Rising to meet tough challenges has poised the industry for a great year ahead—as long as brands continue to focus on end customers.

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